Private review draft · Foreign-language translations are drafts and have not been reviewed by native speakers
Money, contracts and consumer issues
Guidance on submitting inquiries about private money transactions and contract or refund disputes with businesses.
Situations to organize
- Money I lent has not been repaid.
- A refund for goods or services I purchased has been refused.
- I am being charged fees that differ from the contract.
Documents that may help
- Contracts, loan agreements, terms or other records of what was agreed
- Payment, transfer and order records
- Copies of advertisements and communications with the other party
Next steps after your inquiry
Tell us whether the other party is an individual or a business, when the transaction took place, the issue and whether you have supporting documents.
Procedures may differ between private transactions and consumer disputes with businesses. Korea Consumer Agency redress does not apply to every money transaction.
Korea Consumer Agency: Consumer redress guidance ↗
General guidance to help you organize your situation. This is not legal advice on an individual matter or a determination of your rights or case outcome. · 2026-10-28